📍 Delivery Locations & Shipping Info
Do you deliver locally, regionally, and interstate?
Do you deliver locally, regionally, and interstate?
Yes, we do! We offer delivery across local, metro, regional, and even interstate areas.
Is there a difference in delivery cost depending on location?
Is there a difference in delivery cost depending on location?
Yes, delivery fees vary based on your location;
- Local & metro areas generally have the lowest delivery fees.
- Regional areas tend to have higher costs due to longer travel distances and additional handling requirements.
- Interstate deliveries are available via freight and are quoted individually based on your location and order size.
For interstate orders and delivery, please contact our team as the delivery processes vary.
Do you deliver to my suburb/postcode?
Do you deliver to my suburb/postcode?
Just shoot us a message or give us a call with your postcode - our friendly team will let you know right away!
Can you deliver interstate?
Can you deliver interstate?
Yes - we offer interstate deliveries through trusted freight partners.
Because our mattresses are proudly Australian made, and not compressed into boxes (to maintain quality), they are shipped full size and require special freight handling.
To receive a quote, please get in touch with your postcode and delivery details, and our team will provide you with the best available option.
📦 General Delivery Questions
How long will delivery take?
How long will delivery take?
Delivery timeframes can range from a few days to a few weeks, depending on your order requirements. For a more accurate estimate, please check with our team before placing your order.
What days and times do you deliver?
What days and times do you deliver?
We deliver on both weekdays and weekends! If you have a preferred day or time, just let us know before placing your order - we’ll do our best to accommodate.
Can I choose a specific delivery date or time window?
Can I choose a specific delivery date or time window?
Absolutely. We understand schedules can be tight. If you need a specific day or time, please speak to our team before ordering. While we can’t guarantee every request, we’ll always try our best to make it work.
Do you deliver on public holidays?
Do you deliver on public holidays?
We sometimes do! However, our factory may be closed on public holidays or particularly busy during peak holiday seasons. The best approach is to give us a quick call before ordering to confirm availability.
How much does delivery cost?
How much does delivery cost?
Delivery fees vary based on your location and whether you require ground floor delivery or stairs access. Contact us for a quick quote tailored to your address and needs.
🛠️ Delivery Process & Setup
Will you call or text before arriving?
Will you call or text before arriving?
Yes, our delivery team will call or text ahead to let you know they’re on their way. We always aim to give you a heads-up so you’re not caught off guard.
Do I need to be home for delivery?
Do I need to be home for delivery?
It’s preferred that someone is home to accept the delivery, especially if the mattress needs to be brought inside. However, we understand that everyone has tight schedules and it’s not always possible to be home.
If you won’t be available, please let our team know in advance and tell us a safe, secure place where we can leave your order.
Please note: if you choose to have your delivery left unattended, it becomes the customer’s responsibility to ensure its safety and care. Our team will follow your instructions, but once the item has been dropped off, we cannot be held liable for any damage, loss, or weather-related exposure.
Will you carry the mattress inside my house?
Will you carry the mattress inside my house?
Yes, we can! Some customers prefer us to leave it outside, in the garage, near the entrance, or inside the house. Just let our team know your preference ahead of time so we can allow enough time for your delivery. Our team works hard to ensure every delivery runs smoothly and on schedule, so the more we know in advance, the better we can accommodate your request.
Do you set up the mattress and bed base?
Do you set up the mattress and bed base?
Good news - there’s no setup required!
Our Aussie made mattresses come full sized (not rolled or boxed), and they’re delivered in a protective bag. All you need to do is unwrap and enjoy.
For our bases, the only step is to screw the legs in securely. No tools, no fuss!
Can you remove my old mattress?
Can you remove my old mattress?
Yes, we offer a mattress removal service for $80 per item.
Due to strict hygiene and safety standards, our team takes your old mattress directly to a recycling facility. We can’t bring used items back to our factory, and the delivery van must be sanitised afterwards. This process ensures the highest cleanliness standards for all our customers, and the $80 fee helps cover those extra steps.
🚛 Fees & Access
Is ground floor delivery included in the standard delivery fee?
Is ground floor delivery included in the standard delivery fee?
Yes! If your delivery is to a ground floor with easy access, there’s no extra charge.
Just let us know where you'd like it placed (at the front door, in the garage, or inside), and we’ll do our best to accommodate.
Is there an extra cost for stair deliveries?
Is there an extra cost for stair deliveries?
Yes, stair deliveries do incur an additional fee. The cost depends on the number of flights, any tight corners, and the complexity of access.
To ensure everyone’s safety, upstairs deliveries must be scheduled in advance. These deliveries require a specific team trained to follow health and safety protocols. If we are not informed beforehand that stairs are involved, our team will not take your order upstairs.
We kindly ask that you respect this policy - attempting to have our team carry items upstairs without prior notice puts both your property and our staff at risk. The standard delivery fee covers ground floor delivery only, and our delivery runs are scheduled based on the access details provided at the time of booking.
If stairs are involved, just let us know when placing your order so we can allocate the appropriate team and time. We're happy to help - safely and fairly.
Do you need easy driveway access?
Do you need easy driveway access?
While not always essential, easy access such as a clear driveway and lift access for apartments, definitely helps us deliver your mattress quickly and safely. If access is tight, please let us know beforehand so we can plan accordingly.
What if my mattress doesn't fit through stairs or doorways?
What if my mattress doesn't fit through stairs or doorways?
Please measure your space carefully before placing your order. Our mattresses are delivered full size (not compressed in a box), so they need enough clearance to fit through doorways, hallways, and staircases. If you're unsure, our team can offer advice before delivery. If the mattress doesn’t fit on the day, a redelivery or exchange fee may apply.
📝 Order Related
What if I miss the delivery?
What if I miss the delivery?
Once your order is ready, we’ll be in touch to arrange a delivery day. On the day of delivery, our team will also give you a call when they’re on their way.
If you’re unavailable at the scheduled time and delivery cannot be completed, a redelivery fee will apply to cover additional handling and transport.
Do I need to sign for the delivery?
Do I need to sign for the delivery?
Yes, someone will need to sign to confirm the delivery has been completed. Your invoice will be clearly attached to your order in a labelled envelope, and our team will ask for a signature on our copy as proof of delivery.
Please review the details before signing, as the signed invoice confirms the goods were received in good condition.
Can someone else accept the delivery on my behalf?
Can someone else accept the delivery on my behalf?
Absolutely! Just let us know in advance who will be accepting the delivery, so our team is informed. They’ll be asked to sign on your behalf to confirm the delivery has been made.
I've ordered the wrong size. Can I change it?
I've ordered the wrong size. Can I change it?
We always recommend double checking your bed frame measurements or your current mattress size before placing your order. However, we understand that mistakes can happen.
If you've ordered the wrong size, please contact our team immediately.
- The mattress must be in its original condition and completely unopened for us to arrange an exchange.
- You will be responsible for any price difference between the original and new size.
- A handling fee for the original mattress and a redelivery fee will also apply.
- We do not offer refunds for incorrect size orders.
Unfortunately, if the mattress has been opened or used, we are unable to offer an exchange due to hygiene and product integrity standards.
Please note: these terms only apply to standard Australian mattress sizes. Custom sized mattresses have a strict protocol and cannot be changed or replaced once the order has been placed.